FAQ

  • Shipping/Insurance

    We are happy to provide our clients with free insured worldwide shipping on Black Finch purchases. All shipping is fully insured with signature required on delivery. We ship with Australia Post locally and DHL or Australia Post internationally. Shipping confirmation and tracking is sent once your order is en-route.

    Please note, we do not cover the cost of international taxes and duties.

    For local clients, in-store pickup is available from the Black Finch Studio in Northcote, Melbourne.

    For any repairs or re-sizing, return shipping is the client’s responsibility. Black Finch will not be responsible for lost or stolen return packages. Please be sure to insure and track any pieces you ship to Black Finch should repairs be needed. Black Finch will cover the insured shipping costs to return your piece to you.

  • Returns & Exchanges

    We offer exchange for store credit within 14 days of receiving your item/s. To initiate a return please email info@blackfinch.com.au . Return insured shipping is the client's responsibility. We will happily issue you with a store credit once the item has been received and inspected. Exchanges will not be accepted if jewellery is damaged or shows signs of wear.

    We do not offer any exchanges for custom jewellery. If the piece has been customised no exchange is available. We do not issue refunds, exchanges or store credit for custom jewellery. We do however work very hard to ensure you are absolutely in love with your Black Finch Custom piece.

    Gift Cards are non-returnable.

  • Black Finch Lifetime Guarantee

    At Black Finch we stand beside the quality of all of our jewellery with our Lifetime Guarantee. We strive to do everything within our capacity to ensure you are absolutely thrilled with your Black Finch piece. We offer a lifetime guarantee on all Black Finch jewellery; ethical treasures made for generations.

    We recommend you insure your piece using an independent third-party Valuation Certificate (complimentary on pieces over $4000) for cases of theft or loss.

  • Blackfinch Custom

    For information about Black Finch Custom Consultations please see Custom Process page

    For common questions about Custom design see our Custom FAQ

  • Redesigns and Heirloom Stones

    We love to work with you to reimagine and redesign your existing fine jewellery. We work exclusively with heirloom diamonds, sapphires and rubies, due to their enduring material qualities. We do not reset other heirloom gems. Black Finch Custom Redesign starts at $4000.

    We do not work with outside purchased stones for our Custom Designs. One of our specialties is our incredible selection of gems and our ability to source the finest quality and rare stones for our Black Finch jewels.

  • Repairs

    We guarantee the quality of all our jewellery with our Black Finch Lifetime Guarantee. We are proud to go above and beyond expectations to make sure our clients are happy with their experience at Black Finch. If you have an enquiry regarding the repair of a Black Finch piece please get in touch at info@blackfinch.com.au

    For any repairs or re-sizing, return shipping is the client’s responsibility. Black Finch will not be responsible for lost or stolen return packages. Please be sure to insure and track any pieces you ship to Black Finch should repairs be needed. Black Finch will cover the insured shipping costs to return your piece to you.

    We do not offer repairs for other jeweller's work.

  • Ring Sizing

    For help with ring sizing please see our handy guide How to Determine your Ring Size

    Looking for a ring sizer tool? You can purchase one Here

    We have crafted our Ready to Ship Engagement Collection in sizes L and M. These sizes represent the middle of the average ring size range and are easily resizable up or down in most cases.

    We are pleased to offer one complimentary ring resizing per ring for our clients. In cases where we are unable to resize, a new piece will be made for you instead.
    If further resizing is needed we offer this at $60 per resize.

    It is important to note however that resizing jewellery too many times can affect the integrity of the metal.

  • Jewellery Care

    To clean your jewellery at home, soak in warm water with mild detergent and then gently brush with a soft toothbrush. Alternatively bring your piece into the studio and we will check over all settings and clean it in the ultrasonic free of charge.