Shipping policy
Fulfilment Timelines
Our pieces are made with care, and our timelines reflect that commitment to craftsmanship:
Ready-to-Ship pieces dispatch within 2 business days (please allow 3–5 days during promotional periods)
Made-to-Order pieces typically take 4-8 weeks from date of order to craft just for you.
Heirloom Remodels & Custom Designs typically take 8–12 weeks from the date of full payment
Larger ring sizes or special remakes may take additional time — we’ll keep you informed along the way
If you’re working to a deadline, please contact us at hello@blackfinch.com.au we’ll always do our best to accommodate special requests.
Shipping
Black Finch Jewellery is pleased to offer insured worldwide shipping for all purchases. All orders require a signature upon delivery for added security. We ship locally via Australia Post and internationally via DHL. Once your order is dispatched, you will receive shipping confirmation and tracking information.
Express Australia Post eParcel | Flat-Rate $20 | 1 - 5 business days
Express Secure DHL Shipping | Flat-Rate $80 | 5 - 12 business days
In-Store Collection
Local clients are warmly invited to collect their jewellery from our Flagship Store in Collingwood, Melbourne.
We’re open Tuesday to Saturday, 10am – 5pm, and would love to welcome you in-store when your piece is ready.
If you prefer to collect in person, simply select “In-Store Pickup” at checkout or let our team know via email.
Duties & Taxes
International orders may be subject to customs duties, taxes, and import fees upon arrival in your country. These charges are determined by your local government and are the responsibility of the customer.
We recommend contacting your local customs office for the most accurate and up-to-date information prior to placing your order.
Please note: Black Finch does not cover the cost of any international duties or taxes.
Repair & Resizing Shipping
If you're returning a piece to us for repair or resizing, you're responsible for shipping it to Black Finch using a tracked and insured service. We are not liable for lost or stolen packages in transit, so we strongly recommend choosing a secure, registered postage option with adequate insurance.
Please package your piece securely to prevent any damage during transit.
Once your repair or resize is complete, we’ll cover the cost of insured shipping to return your jewellery safely back to you.
Do I Need to Add Insurance?
For peace of mind, we strongly recommend insuring any return shipments. Please use a tracked, signed-for courier service and retain all shipping documentation until your piece has been safely received by our team.
Still have questions? Contact us at hello@blackfinch.com.au—we’re always happy to help.