Custom FAQ

  • Custom Design Consultation Appointments

    Custom Design Consultations are available in our Northcote studio, online or over the phone. Consultations run for 45 minutes and are available by appointment only.

    You can book a Custom Design Consultation here

    For information about what to expect at your Custom Design Consultation please see our Custom Process page.

  • Custom Production Timelines

    The production timeline for Black Finch Custom designs is typically 10 weeks from initial deposit payment. In special circumstances pieces can be produced in a shorter time frame but this is assessed on a case by case basis.

    Quotes will be emailed to you after your design consultation and are valid for 10 days. Additionally, stone collections put together during your consulation will be held for you for 10 days.

  • Independent Valuation Certificate

    All Black Finch Custom pieces over $4000 include a complimentary independent third-party Valuation Certificate.

    This appraisal report contains all the information required to insure your Black Finch treasure.

    If you require a Valuation Certificate for pieces under $4000 we can organize this for you for an additional fee of $150.

  • Black Finch Lifetime Guarantee

    At Black Finch we stand beside the quality of all of our jewellery with our Lifetime Guarantee. We strive to do everything within our capacity to ensure you are absolutely thrilled with your Black Finch piece. We offer a lifetime guarantee on all Black Finch jewellery; ethical treasures made for generations.

    We recommend you insure your piece using an independent third-party Valuation Certificate (complimentary on pieces over $4000) for cases of theft or loss.

  • Interstate and International Clients

    We are lucky enough to have worked remotely with Black Finch clients across the globe. We are skilled at communicating with our clients, wherever they are located, providing a seamless design experience. Using a combination of virtual consultations, phone conversations, email and video we work with you to design and deliver your dream jewels.

    We are also pleased to offer free worldwide insured shipping on all Black Finch purchases.

    Please note, international packages are subject to taxes and duties upon delivery to your country. Any customs fees, taxes and duties that may be incurred to clear your item through customs are the client's responsibility. Black Finch does not cover the cost of these international taxes and duties.

  • Sapphires

    We are experts in ethically sourced Australian sapphires. We value sapphires for their incredible colour range and scintillation.

    With a Mohs hardness of 9/10, sapphires are second only to the diamond in their durability. This makes Australian sapphires the Black Finch engagement ring coloured stone of choice.

    We have a beautiful collection of Australian, Ceylon, Madagascan and Montana sapphires and love to source the right stone for your custom design.

    The selection of sapphires offers a magical array of colours from brilliant green, deep blue, orange and lilac as well as the famous Australian parti-sapphire. At Black Finch, we love coloured jewels; rare colour-change stones, bi-colour stones and unusual cuts.

    For further reading about Australian sapphires have a peek here.

    For information about our ethically sourced stones have a look at our Impact page.

  • Diamonds

    All diamonds supplied by Black Finch are conflict-free.

    Diamonds sold in Australia are subject to the The Kimberley Process (KP). The Kimberley Process Certification Scheme (KPCS) safeguards on shipments of rough diamonds and certifies them as “conflict free".

    We have close relationships with trusted local suppliers who are experts in the diamond market, and can supply certification on stones over a certain value. We can source certified Australian diamonds on request.

    For information about our ethically sourced stones have a look at our Impact page.

  • Gold

    For Black Finch Custom Designs we work exclusively with 18ct gold. We do not offer custom work in silver.

    For durability, colour and strength it is an ideal support to the precious stones in our designs.

    Gold is available in rose gold, yellow gold and white gold. As a rule we do not rhodium plate our white gold as we prefer the natural integrity of the material, but plating can be provided on request.

    We are proud to work with 100% recycled gold. To find out more have a peek at our Impact page.

  • Budget

    The starting budget for Black Finch Custom designs is $5500.

    Custom Wedding Bands start at $2500 and Custom Redesigns using existing heirloom pieces is $4000.

    We are skilled at working to your budget. Once you have given us a figure to work with we source the very best stones within your range ready for your Design Consultation.

  • Redesigns and Heirloom Stones

    We love to work with you to reimagine and redesign your existing fine jewellery. We work exclusively with heirloom diamonds, sapphires and rubies, due to their enduring material qualities. We do not reset other heirloom gems. Black Finch Custom Redesign starts at $4000.

    We do not work with outside purchased stones for our Custom Designs. One of our specialties is our incredible selection of gems and our ability to source the finest quality and rare stones for our Black Finch jewels.

  • Client Supplied Stones

    We do not work with newly purchased stones supplied by our clients for our Custom Designs. One of our specialties is our incredible selection of gems and our ability to source the finest quality and rarest stones for our Black Finch designs that have the integrity required to last a lifetime.

  • Ring Sizing

    At your personalised Design Consultation we will measure your finger to determine the best ring fit for you.

    If you are designing a ring for a loved one as a sweet surprise, you may find our guide How to Determine your Ring Size helpful. If you are still unsure, not to worry! We will work with you to find the closest size estimate, and provide tailored ring resizing if necessary after the ring has been given.