Returns Policy

We hope you’re totally obsessed with your Black Finch piece. If something isn’t quite right, here’s how we can help:

• We offer store credit or exchange for eligible items returned within 14 days of receiving your order.

• Items must be unworn, in original condition, and returned with all original packaging.

• To initiate a return, email hello@blackfinch.com.au with your order number and reason for return.

• Return shipping is the client’s responsibility. We recommend using a tracked and insured service.

Not Eligible for Return or Exchange:

• Custom, heirloom redesigns, or made-to-order pieces

• Items that have been worn or damaged after purchase

• Gift vouchers

We work closely with you during the design process to ensure custom pieces are perfect, which is why we cannot offer refunds or exchanges for those creations.

Exchanges

To arrange an exchange, email hello@blackfinch.com.au and return your item to:

Black Finch Jewellery
344 Smith St, Collingwood
Melbourne VIC 3066, Australia

Once received and approved, we’ll issue you a store credit to use online or in-store.

Faulty Items

If you believe your piece has a manufacturing fault, please get in touch at hello@blackfinch.com.au with photographs and a description of the issue. If confirmed, we’ll arrange a repair, replacement, or refund. Refunds will be processed to your original payment method.

Gift Returns

If the item was a gift sent directly to you, we can issue store credit in your name. If it was sent to the gift giver, we’ll process the return through them.